Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
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DECEMBER 2025
Lightning & Stormcloud the CAT
Auckland to Sydney, Australia
Thank you for the amazing service and for getting my two babies to me. This was the first time I've had to organise pet travel and as I'm sure you guys can imagine, it was incredibly scary! You guys were so communicative and straight forward, this was such a hassle-free process, Thank you again for everything.
DECEMBER 2025
Mitzi the DOG
Auckland to London, UK
Just wanted to send you a big thank you for looking after Mitzi so wonderfully while we were travelling back to the UK. It gave us such peace of mind knowing she was in good hands – and it’s clear she was absolutely spoiled with love and care! We really appreciate everything you did for her – from the cuddles to the updates, it made all the difference. It’s not easy leaving a pet behind, but you made it feel so much easier.
DECEMBER 2025
Billy the CAT
Auckland to Houston , USA
I cannot recommend Jetpets highly enough, their support made all the difference. From start to finish, they were incredibly organised, responsive, and reassuring, especially when last-minute issues came up. Moving a pet internationally can be very stressful, but the team made the entire process feel manageable and calm. I always felt confident that Billy was in the best hands. I am beyond grateful. If you’re looking for someone who truly cares and goes above and beyond, Jetpets are exceptional.
DECEMBER 2025
Maya the CAT
Melbourne to Auckland, New Zealand
My heart was full the minute I saw my lil one. I was just waiting to give her a HUG. Thank you for everything, Jetpets! It was a smooth transition with good communication all through! Everyone at Jetpets were very friendly and truly understood how anxious pet owners would be during the whole process. I asked so many questions from day one and all of my questions were answered with a lot of care.
AUGUST 2025
Ra & Kaia the DOG
Auckland to Perth, Australia
I would like you to pass on to the wonderful team how grateful we were for the support and kindness they offered through the whole journey. The team were just absolutely fabulous and reassuring the whole way!! They went above and beyond for us and the dogs and it helped ease our nerves.