Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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NOVEMBER 2026

Victor & Hugo the CAT

Auckland to London, United Kingdom

I cannot describe how grateful we are, that our family is all back together again.  Thank you, Jetpets, for keeping us all together -I had no idea what was involved in transporting pets to the other side of the world and cannot begin to imagine how much work was involved at your end. From us all, thank you, it means the world to have our boys with us once more.

NOVEMBER 2026

Santi & Rooki the CAT

Brisbane to Auckland, New Zealand
I want to pass on my thanks!! The Jetpets team was amazing and so accommodating, with all my questions and changes. Our kitties have arrived and are doing great!

OCTOBER 2026

Chaos the DOG

Auckland to Tokyo, Japan
Very happy with the whole experience with Jetpets! Everything went smoothly! She even seemed happy before she saw me, she was sitting very relaxed in her crate! Thank you all for your help getting Chaos to Japan!

OCTOBER 2026

Tirama & Rawhiti the DOG

Wellington to London, United Kingdom

The girls are safely with us and settling into their new home! We felt reassured by the Jetpets team the whole way so I wanted to say a big, big thank you. When they arrived home they were perky and chatty as soon as we were reunited! They've been really confident and cuddly over the last few days, acting just like normal even as they get to know their new space. Being back together again is just the best feeling. Thank you, Jetpets, for walking us through this whole process, answering all of our questions and helping us to manage our expectations to keep worries at bay. We're really grateful for how smooth this process has been for us and for our cats, who we know received such good care.

SEPTEMBER 2026

Lily the CAT

Wellington to Canberra, Australia
Thank you for taking such good care of Lily and helping get her to Australia safely. She’s settling in well in her new home! She seems calm and happier which is a testament to the awesome job you guys did caring for her. Thank you so much!