Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MAY 2026

Oby the DOG

Melbourne to Auckland, New Zealand
I had an amazing experience with Jetpets and can’t recommend them enough. Communication was great throughout, and they handled everything with so much care and professionalism. The biggest reassurance was seeing Oby when I picked her up, she was completely herself - that says everything about how well she was looked after. I’ve already recommended Jetpets to a few friends who are planning international moves, and I wouldn’t hesitate to use them again. Thank you so much to the whole team for getting my little girl to Auckland safely from Melbourne!

APRIL 2026

Archie the CAT

Brisbane to Auckland, New Zealand
We couldn't be happier with our Jetpets experience! Brilliant communication and super helpful. Archie arrived well and super calm. We really appreciated all the updates while he was in transit. Thank you so much to the Jetpets team!

MARCH 2026

Churchill the DOG

Melbourne to Auckland, New Zealand
The Jetpets teams and the Handlers at both ends are extremely professional and well versed in their role.  The amount and detail in the communication, each step of the way, is exemplary and you should be proud.  It is the best follow up and follow through we have ever encountered.

DECEMBER 2025

Lightning & Stormcloud the CAT

Auckland to Sydney, Australia
Thank you for the amazing service and for getting my two babies to me. This was the first time I've had to organise pet travel and as I'm sure you guys can imagine, it was incredibly scary! You guys were so communicative and straight forward, this was such a hassle-free process, Thank you again for everything.

DECEMBER 2025

Mitzi the DOG

Auckland to London, UK
Just wanted to send you a big thank you for looking after Mitzi so wonderfully while we were travelling back to the UK. It gave us such peace of mind knowing she was in good hands – and it’s clear she was absolutely spoiled with love and care!  We really appreciate everything you did for her – from the cuddles to the updates, it made all the difference. It’s not easy leaving a pet behind, but you made it feel so much easier.