Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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Jaffa the Welsh Corgi

Auckland to Hobart, Australia
Jaffa arrived home safe, stress free and happy, thank you Jetpets for making his trip stress free as possible.


Marlee the Labradoodle

Adelaide to Newcastle, Australia
Would like to thank Jetpets for the safe arrival of our new fur baby Marlee.... a special thank you to the 2 ladies I dealt with throughout the day checking up that she’d made the flights & all was well with her. Will definitely recommend Jetpets.


Wattle & Scooter the Miniature Dachshund

Perth to Auckland, New Zealand
Hi Simone, Thank you SO much for all your whole team did to safely and efficiently relocate Wattle and Scooter. I can’t rate high enough, the process, the communication, the customer service skills and friendliness of every member of staff that l interacted with over the last 2 months, from my initial phone call with the ladies in Australia (Kaye and Stephanie) to the guy in Auckland who handed them over (Kevin). Just an outstandingly commendable service, you guys rock! Thank you SO SO much. Here are some photos of my husband with Scooter and Wattle in the Jetpets office in Auckland. Merry Christmas too. Cheers, Andrea x


Henry the Corgi

Melbourne to Toronto, Canada
Hi Kaye. I just want to say, “Thank you, so much”, for assisting us in relocating our Henry to Toronto Canada. He has settled in nicely, within our apartment. He likes snow, but not ice! Lol.. Here’s a couple of pics and a video, ( I hope comes out ok); I’ve attached to this email, of Henry walking in the snow. Pls let team ‘Henry’ know, how happy we all are with both Jetpets and their Canadian counterparts. Kind regards, Sofie


Hercules the British Bulldog

Brisbane to Singapore, Singapore
Hi Kate;   Thank you and everyone at Jetpets for your professionalism and handling of Hercules’s travel to Singapore.    He arrived safely and was still very active despite his long journey.    You guys have brought transportation of pets to another level and made the entire process so “ hassle free”    Once again, Thank you all and would highly recommend your services to anyone that are planning on transporting their pets.    Regards   Kenneth