Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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JULY 2021

Oscar the Chihuahua

Wellington to Sydney, Australia
Hi Sommer,   Thank you for all your help. Oscar is fast asleep and relaxing at home with me after a few happy tears.   Kind regards,  Alex

JULY 2021

Sketch the Border Collie

Auckland to Adelaide, Australia
Just to let you know that Sketch arrived safe and sound in Adelaide, and is one very happy puppy to be back on ‘her’ beach! Thank you both for all your help. She arrived in very good spirits, not too affected by things at all. I wonder if she remembers that at the end of the plane trip, the beach is waiting for her? Wishing you both all the best. She is very happy with her new view!

DECEMBER 2020

Jameson and Cara the Schnauzers

Auckland to Madrid, Spain
I really can't even begin to find the words to thank you enough for everything you did to get two very happy and healthy dogs delivered to us in Spain. Every one we dealt with along the way were amazing and it made the whole experience so much less upsetting for us than it could have been.

MARCH 2020

Possum & Delilah the Domestic Short Hair

Melbourne to Auckland, New Zealand
My experience with Jetpets was amazing. I dealt with Kate Bradley she made the whole process stress free, she answered my thousands of questions and assured me my two furr babies would be okay. The portal was really easy to use and a great tool to track what needed to be done before their flight. The mobile vet that came to our apartment was very thorough and quick. The pick up service was amazing and made everything so easy. I even received photo updates of the kitties before their flight. Our cats arrived safely and are now enjoying their lives in NZ. Thank you to Kate and the team at Jetpets!

MARCH 2020

Niko the Maine Coon

Brisbane to Christchurch, New Zealand
We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!