Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
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MARCH 2009
MOOSE the BERNESE MOUNTAIN
Dear Melanie, Sorry we haven't written back to you regarding Moose. Rich tried but it was returned, needless to say we are having internet problems. Moose got here safe and sound, a little dehydrated, but, I blame the customs here in Curacao, they took over an hour to get him to me. We wanted to thank you for all of your help in getting Moose to us. We are now a family again!
Rich and Sue
MARCH 2009
ARAGORNE the GREAT DANE
Dear Jason & Sandy,
It is not very often that one has a chance to experience outstanding customer service and support to the degree where it prompts one to take the opportunity to acknowledge it in writing - Danny Burkandt has given me one of these opportunities, thus this brief email to you.
I would like to acknowledge that his constant professional support and high level of customer service was outstanding, especially in co-ordinating the many different parties involved in getting our dog out of Denmark over the long five months it took to finalise this relocation.
He provided a level of comfort not just to me but to all key contacts when things looked difficult and drawn out - and as a result, I know that your company received some positive reviews from the Danish Vet Clinic involved - they commented that ‘Jetpet was professional and easier to work with than other pet relocation companies’.
This is fantastic work by Danny on behalf of Jetpet and I thank him once again for his support.
Any questions please do not hesitate to contact me.
Kindest regards, Angela
MARCH 2009
ALABAR the WHIPPET PUP
Hi Emily
Just thought I would give you a video update on Abalar the whippet pup you so kindly organised to get from Perth to Paris. She was very well taken care of and a little nervous on arrival but it was a long time and she was only a baby.
By the way the customs duty in France at the other end is about 60 ish Euro. Unless you are importing a pedigree or race dog .. but all that has to be stated is that it is your pet.
Abalar loves it here and is having a great time at the lake next to our house. Bosco (the dog that Kylie organised the year before to come) has a lot of patience with her. The weather is beautiful here at the moment and from what I hear it is rather cold home in Perth. But the same applies for when its hot with you guys its cold here.
Anyway hope you enjoy the video ... she really is doing well.
http://www.youtube.com/watch?v=tyzUeHW_v3o
Denise
FEBRUARY 2009
GIZMO the MEDIUM DOG
Hi Josh,
Just wanted to say a big thank you from myself, my husband and my daughter for the organization of the transport of our dog Gizmo from Mildura to Sydney.
Gizmo arrived at Sydney airport on Friday night very relaxed and seemingly unfazed by the large amount of travel he had just undertaken.
Our dealings with you and your colleagues were so simple and stress free and we will have no hesitation in recommending your services to our family and friends
Thanks again Vanessa
FEBRUARY 2009
STAR the BICHON FRISE
Star is safe and well and happy and reunited with Hayley and Skye and Rhonda and no-one over there in Santa Barbara can stop crying!
Thank you, Jet Pets, thank you, Erin, and special thanks too to Dean and David.
Bloody well done, you lot!!!!!
Erin is a masterpiece!!!!
Peter (bichon-less but content)