Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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AUGUST 2017

Douglas and Ollie the DOG

Australia to Christchurch, New Zealand

Hi Tanya,

Yes all went well when I picked them up yesterday.

I'm back home now and Dougy is flat out on the floor and Ollie boy is wandering around the house looking at al the new stuff.

Please thank all your staff and yourself for the job done and the good condition they arrived in, much appreciated.

Thanks heaps

Kim.

JULY 2017

Bailey and Bonnie the DOG

Australia to Auckland, New Zealand
Hi Justin We just wanted to let you know that our girls arrived safe and sound last night. We were very impressed with the level of service that we received through every step of the process. The dogs arrived happy and healthy and it is obvious that your staff are really caring with the animals. We are in the process of selling our house and relocating to NZ. Wish that whoever looks after your customer service training could have a word with our bank. They could do with some help to lift their service  to your standard. We would certainly recommend JetPets and would definitely use your services again. Thank you for all your help. Kind regards Lloyd & Diane

FEBRUARY 2017

Lexi the DOG

Byron Bay to Switzerland,
Greetings Kaye ! Here we are, settling in Switzerland with Lexie ! I would like to thank you, Kaye, and Brooke, for your support in organising Lexie’s transfer. I felt in good hands and appreciated the photos and updates en route ! The pick up in Geneva unfolded smoothly and Lexie arrived in good health ! I must admit that I was relieved !! She has been very brave and settled in no worries !! We sure will speak again when it is time to bring her back to Australia… in a few years time !! Here’s some pics of Lexie in her new surroundings… a long way from the sunny beaches of Byron Bay ! Bye for now, Best regards, Veronique

JANUARY 2017

Snowy the DOG

Sydney to Singapore,

Hi Kaye,

Snowy has been great! An absolute star. Love her food and adores her big brother. She has no problems going to her crate in the evenings and not soiled her bed a single time. She normally wakes us up once in the middle of the night to go to the toilet. Snowy was slightly lethargic yesterday after her vaccine but is back to her usual crazy self today.

Thank you so much for arranging her travels and making it so easy.

DECEMBER 2016

Pup the Australian Koolie

Brisbane to Mackay, Australia

Hi Brad,

Just wanted to let you know that we got puppy all safe and sound.

As a business owner myself customer service is what's most crucial to me and dealing with you to organise pups travel has been an absalute pleasure. Great communication, simple, smooth and easy.

I can't thank you enough mate.

Cheers for everything!

Jay.