Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MARCH 2018

Mabel the DOG

Auckland to Vancouver, Canada

Hi Vicki!

Mabel arrived safe and sound and is very much settling into her new home in Canada. She has been resting, and is just starting to eat as well. Thank you so much for all of your help, we would definitely use Jetpets again, and would highly recommend you to our friends and family as well! You also personally come with our highest commendation! Here she is enjoying her new scratch pad.

MARCH 2018

Bryn the DOG

Auckland to London, England
Hi Tineshea, Just to let you know bryn is back home and although very thirsty after his long journey is fit and well. He has got over his jet lag and is back to his regular routine. Thank you for all your work and we will certainly recommend jet pets to anyone we know moving an animal. Thanks Justin, Mandy and Bryn

FEBRUARY 2018

Herb and Piripi the English Staffordshire and Domestic Short Hair Cat

Invercargill to Perth, Australia

Thank you so much for the pictures yesterday Vicki. We are so happy to have them both safe and sound back with us. I've attached pics of Herb all settled into his new house. As you can tell he's pretty pooped!

Thank you for all your work with organising their trip over here.

Kind Regards, Sherri

JANUARY 2018

Fumi the DOG

Auckland to Vancouver, Canada
Just want to pass on my heartfelt Thanks for looking after Fumi and getting him safely here! We were so happy to see him, and although a bit quiet at first, he had cuddles with everyone and a good trip home. Then a big drink and is happily exploring his new home! Thanks again Xx Coralee & family

SEPTEMBER 2017

Nutmeg and Charlie the CAT

Australia to Auckland, New Zealand

Hi Rachael, Nutmeg and Charlie arrived on Tuesday in wonderful form. I was able to collect them earlier than initially expected which was such a bonus (because I was looking forward to meeting them from the time I got up at 6am). They were so relaxed and in such fine form. I could see they had been taken very good care of. Once home and out of their crates they recognised me immediately and I spent a long time just scratching and rubbing and stroking and giving cuddles. It was SO special to have them back after 18 months of not having seen them.

They were also really happy to have each-other (Charlie having been reunited recently with Nutmeg after 14 months walkabout). Charlie has always "looked out" for Nutmeg and she is very bonded to him. So much so, that neither of them chose to sleep in their new pet beds choosing instead a box under the bed into which they both squashed for the night.

I'm SO very grateful to you guys for the exemplary service. Thanks for emailing me so promptly every time I had a query Rachael and thanks too for assuring me that they'd be absolutely fine and in the best of hands. You were right about that. Thanks again Rachael. You were wonderful to liaise with right through the whole 5 weeks.

xx ruth