Going Above & Beyond in Animal Welfare Standards!

Jetpets Melbourne is proud to announce that we have been recertified by IATA in the Centre of Excellence for Live Animals Logistics (CEIV) Certification, being the only Pet Transport company in the Asia Pacific region to achieve this accolade.

“Congratulations to Jetpets on achieving CEIV Live Animals recertification. Their focus on excellence beyond compliance in live animal handling and transport activities ensures that customers can be confident that their precious cargo is traveling in safe and healthy conditions,” said Brendan Sullivan, Global Head of Cargo IATA.

Jetpets quality systems, training and operational procedures are an integral part to ensuring the comfort, safety and welfare is the number one priority when your fur baby is travelling with Jetpets.

We understand the importance of the role we play in taking care of people’s precious family members as they travel across Australia and New Zealand and around the world, and trust that our certification allows our customers to feel confident that their pets will always be in excellent care when travelling with Jetpets.

The Jetpets teams across New Zealand and Australia are extremely proud of this achievement and committed to our vision of being the respected pet travel company of choice striving for excellence in pet welfare, customer service and investment in our people.

Jetpets Philosophy – Happy Pets, Happy Customers and Happy People

With over 30 years in transporting and caring for clients’ fur babies, we have seen many changes over this time. From aircraft types, animal breeds, crate comfort improvements and of course the incredible advancement in technology. People can stay connected with their friends and family across the world with various technology platforms but nothing beats being reunited in person with their favourite fur baby!

At Jetpets our company culture is built on Happy Pets, Happy Customers and Happy People and one noticeable feature we have seen over recent years are the bonds between fur babies and their parents becoming stronger than it has ever been.

When we first started transporting pets some time back, it would be fair to say that traditionally, pets were kept outside for most of their day. It would be also very uncommon to have a café where fur babies had their special “parking space” and bowls of water out the front to accommodate customers’ pets!

Over the past 10 years, we have witnessed clients transitioning their pets from outside to inside. It may have slowly started with bringing pets onto the veranda at night time, to then slowly allowing their pets to stay in certain sections of the house when it was cold, to eventually allowing pets to sleep inside (perhaps in the laundry), to now in some cases sleeping with their parents in the bedroom!

It is amazing to think that perhaps 10 years ago when you asked someone where their animal slept overnight and they replied with “in my bedroom”, we may have thought this was quite “unusual”?

We of course may have understood that many pets needed to be inside in certain types of climates for welfare reasons but to think that someone would have their pet in the main bedroom or indeed on their bed some 10 years ago may have raised some eyebrows to certain folks across the country.

As times have changed with housing in many capital cities having smaller dwelling sizes, the traditional backyard has someone been transformed. We are seeing many more units, apartments, and common living areas now as we transition to the modern-day 21st-century world.

Now whilst there are many changes and advancements that have occurred, what we do know at Jetpets is that our clients’ love of their fur babies has always been paramount. We understand that pets are part of the family, and their care is of the utmost importance when looking after their journey, no matter how far that may be.

Although times may have changed, our Jetpets philosophy of ensuring Happy Pets, Happy Customers and Happy People is always at the very heart of what we do when caring for your fur babies.
For more information on transporting pets across New Zealand or Internationally please visit our see our domestic FAQ and international FAQ pages.

Jetpets Moves Birubi The Fur Seal

Jetpets were proud to assist with the animal transport of an 18-month-old long-nosed fur seal pup named Birubi for SEA LIFE Sunshine Coast Aquarium. Working in conjunction with the SEA LIFE team Birubi was transported in a purposely designed transport crate from Sydney to Maroochydore.

In settling into the new environment her trainer Jess Hart said, “Relocating any animal comes with months of planning and preparation and we’re so excited to share that Birubi has arrived safely and is settling in well.

Her confidence is already shining through, and her new trainers will slowly begin socialising her with the other seals within the colony”.

“Birubi is now the smallest resident at the aquarium’s Seal Island, weighing just 12kg. Birubi will act as an important ambassador for her species educating thousands of guests who visit SEA LIFE Sunshine Coast each year about the important role seals play in our marine ecosystems”.

If you are up on the Sunshine Coast on holidays or passing through, drop in and say hello to Birubi and also learn more about the amazing work SEA LIFE do for wildlife conservation.

For more information about the seals at the aquarium visit https://www.visitsealife.com/sunshine-coast/whats-inside/animals/seals-and-relatives/

A Day In The Life Of Our Pet Handlers

As the fog starts to lift, our Jetpets Handlers have already been briefed and are on their way to pick up someone’s furbaby, reptile or feathered friend.

However, before they get to this stage there are a few things our team of professional animal handlers have to do to ensure our VIP (very important pets) receive the very best of the Jetpets experience.

Daily Briefing By Our Customer Service Team

Each and every day brings a new adventure for our animal handlers. Are they going to be picking up someone’s new furbaby, an exotic zoo animal, or someone’s old mate? Who knows! Well, we ensure they do!

Our pet handlers are briefed by our customer service teams on their day ahead with animal welfare and safety at the very heart of what we do. Our team is trained in animal behaviour and handling techniques to ensure your furbabies are in the very best of care when entrusting Jetpets transportation services.

Your pet travel consultant would have raised your questions about their temperament, age, likes and dislikes, size of pet, big, small, overweight, skinny, or arthritic, we want to know the details as this helps our Pet Animal Handlers to get a real understanding of your pet, before the big introduction and handover.

Because they have been briefed on the size of your pet, they have the correct crate in their van ready to go, and if in the brief with your pet travel consultant there was a bit of umming and ahhing on what crate would be the best size, your animal handler will have that option there for you, ready to size up on the day.

Picking Up Your Furbaby

So, once they leave the Jetpets Transit Lounge they will have sent you a text to let you know that they are on their way. Beep beep! Once they have arrived and have done the big introduction, worked out the best crate for maximum comfort, cross referenced the microchip against the records we have on file.

Then they will load the crate in the van and close the door…. there may be tears, as you wave goodbye to your furbaby. But don’t worry they’re in good hands!

Where time allows, your furbabies are taken back to our transit lounge, and if time is on our side the dogs are walked and cuddled and sometimes allowed some play time prior to departure.

Again, we repeat all of our safety checks to ensure our vans are in tip-top shape. Our climate-controlled vans provide maximum comfort for your furbabies, so they can really enjoy that VIP experience.

What Happens At The Airport

Once they are at the airport, our animal handlers then lodge your furbaby with our airline partners and do one final check of the crate ensuring tags are in place. The door is both fastened and secured with cable ties as per IATA regulations and their water bowl is topped up prior to departure.

There is no going thirsty! When tails are wagging, we then give our furry friends a big wave and say goodbye for their journey home to their parents.

When travelling through our Transit Lounge, we will share with you some updates on your furbabies journey with us, so stay tuned.

Each day is an amazing experience for our team to witness the joy and happiness we bring to our clients when reuniting their furbabies. Whether the journey is domestic, country or overseas the satisfaction our pet handlers enjoy is very special indeed.