Jetpets becomes a Regulated Air Cargo Agent (RACA)

Jetpets is proud to announce that we are the only pet transport company in New Zealand to become a Regulated Air Cargo Agent (RACA).

The Regulated Air Cargo Agent scheme is for businesses that handle or make arrangements to transport air cargo. The scheme is in place to ensure efficient, safe and secure air cargo management. As we handle the most precious of cargo (our furry family members), applying to become a RACA was a must for our team.

airline approved pet carrier

The application process included training, a facility site inspection and an examination, all to ensure that we are setting the highest standards when it comes to examining and clearing our air cargo (pets) in the safest possible manner.

“Becoming a Regulated Air Cargo Agent is a fantastic achievement for Jetpets, and it solidifies our confidence that we are leading the way when it comes to ensuring we follow best practice to ensure animal safety throughout travel,” said Belinda Gallpen, General Manager, Jetpets.

“There is 109 air cargo agents that have been certified on the RACA list in New Zealand, and to be the first pet transport company on the list makes me extremely proud of our team,” Belinda continued.

 

How do anxious pets cope with travelling on a plane?

There is no doubt that Covid-19 has impacted everyone, our furry friends included. Our pets may have loved having us at home during lockdowns, however as we start to return to our places of work, separation anxiety in pets is on the rise.

So you may be wondering, if your pet can barely cope with you leaving the house, how will they be able to handle a plane trip ? The truth is, it will be a new experience for them, but they will be OK. And we have some tips to help prepare them for their trip.

Tips for Dogs travelling on planes  

  1. Crate train prior to travel so they are familiar with a crate environment. Associate their crate with positive things such as play and treats
  2. Exercise – ensure they have an opportunity to go on big walk before hopping into their crate
  3. Familiar Scent – pop an old piece of your clothing into their crate (please note this may be removed and discarded).
  4. Stay calm and relaxed – our pets feed off our emotions
  5. Place an Adaptil Collar on your dog prior to travel. Adaptil Collars release pheromones to help relieve stress

Tips for Cats travelling on planes  

  1. Crate train your cat, let them explore a crate environment prior to travel
  2. Consider our PP60C crate with inbuilt kitty litter – cats are clean creatures and feel more at ease when they have somewhere to do their business
  3. On the morning of travel, ensure your cat is kept in an enclosed area where it easy for you to retrieve them. Nothing worse than chasing around a stressed cat!
  4. Familiar Scent – pop an old piece of your clothing into their crate (please note this may be removed and discarded).
  5. Stay calm and relaxed – our pets feed off our emotions
  6. Spray Feliway Spray in their crate – this is a pheromone helps to keep cats calm and relieves stress and anxiety

When you speak with our Pet Travel Consultants to book your pets travel, they will ask about the temperament of your pet. Please let us know if your pet is particularly anxious, so our gentle and experienced Pet Handlers know how to best handle your loved one (the more cuddles the better we say!). Call us on 0800 311 742 to discuss your pet relocation requirements.

11 Best Dog-Friendly Cafes in Wellington, New Zealand

There’s nothing better than heading to a dog-friendly cafe on the weekend for a hot date with your favourite woofer. Rather than tieing them up outside while you rush in and out with your order, these Wellington cafes welcome humans to bring their furry friends along for the day.

Discover these pet-friendly cafes in and around Wellington

Beach Babylon

Google  rating to date: 4.3/5

Address: Ground Floor/232 Oriental Parade, Oriental Bay, Wellington 6011

Providing beds and water bowls for four-legged friends, Beach Babylon is a cult beachside favourite amongst pawrents. To top it off, they even have a dedicated “K9 Menu” complete with delicious pup-friendly food and doggy drinks – you won’t need to deal with your doggo’s woeful eyes while you’re selfishly scoffing down your human meal. Facing the gorgeous harbour, humans can tuck into brunch, lunch and dinner, whatever you fancy.

Prefab Eatery

Google  rating to date: 4.6/5

Address: 14 Jessie Street, Te Aro, Wellington 6011

prefab dog friendly cafe wellington

Image: @ardiesavea

The flagship cafe for ACME & Co’s daily house-roasted coffee, Prefab Eatery is a 180 seater inner-city cafe is a great date spot for you and your furry BFF. As long as your pup is well-behaved, they’ll be allowed inside and outside as long as you follow a few reasonable rules. With fresh bread baked daily and a focus on seasonal produce, their menu is full of delightful goodness, from Mediterranean Scrambled Eggs to Seafood and Bacon Chowder.

Cafe Polo

Google  rating to date: 4.6/5

Address: 84 Rotherham Terrace, Miramar, Wellington 6022

cafe polo wellington pet friendly

Image: @cafepolo

With outdoor seating for your paw pal, this unassuming cafe serves up a ripper menu with great food, wine and smiles all around. Sourcing the best local produce including additive-free products, free range meat and eggs and organic fair trade coffee, they have their very own in-house, four-legged taste tester that responds to the name “Ralph”.

The Botanist

Google  rating to date: 4.4/5

Address: 219 Onepu Road, Lyall Bay, Wellington 6022

the botanist pet friendly cafe wellington

Image: @rocky.on.the.rocks

Bringing you the very best in organic vegetarian and vegan fare with stunning views of the sea, The Botanist is a dog-friendly cafe on the south coast of Wellington. Located right across from the biggest dog beach in Wellington, you and your pup can choose from sitting in the fenced area out back or out the front. They also provide dog beds so your furbaby can wait for you to accidentally drop some morsels from a comfortable vantage point.

Lola Stays

Google  rating to date: 4.4/5

Address: 106 Oriental Parade, Oriental Bay, Wellington 6011

One of the few dog-friendly cafes that allow well-behaved four-legged guests inside (not just outside), this relaxed seaside hangout is brought to you by a team of doggo enthusiasts. While you chow down on your smashed avo and Havana coffee, your furbaby can enjoy organic, homemade biscuits from the counter – it’s a win-win!

Customs by Coffee Supreme

Google  rating to date: 4.6/5

Address: 39 Ghuznee Street, Te Aro, Wellington 6011

customs coffee wellington nz

Image: @shannonharris0n

Passionate about specialty coffee sourced from all over the word, Customs is at the heart of the Wellington coffee scene. Located on the trendy Ghuznee Street with their dog-friendly seating out front, this cosy cafe also offers a menu of toast with seasonal toppings and delicious donuts on the weekends.

The Bresolin

Google  rating to date: 4.5/5

Address: 278 Willis Street, Te Aro, Wellington 6011

the bresolin wellington dog friendly cafe

Image: @thebresolin

Born from a love of all things delicious and awesome, The Bresolin dishes up flavourful food alongside eclectic drinks, seven days a week. From buttermilk fried chicken share plates to the mouth-watering slow roast pork knuckle, there’s something for every appetite. And according to their Facebook page, they LOVE dogs and welcome all furry friends to join their humans in their dog-friendly courtyard.

Chocolate Fish Cafe

Google  rating to date: 4.5/5

Address: 100 Shelly Bay Road, Maupuia, Wellington 6022

chocolate fish cafe wellington nz

Image: @j_dog_the_stalker

With plenty of outdoor seating and water bowls for furry friends, the Chocolate Fish Cafe offers an extensive menu for humans from breakfast options to flash sammies, salads, burgers, bagels and more! A venue with a laidback Kiwiana vibe, this cafe is open seven days a week for you and your fluffy BFF to enjoy hearty food with good views of Shelly Bay.

Scorch-O-Rama

Google  rating to date: 4.5/5

Address: 497 Karaka Bay Road, Karaka Bays, Wellington 6022

scorch o rama pet friendly wellington

Image: @amcsviatko

Located right across Wellington’s Scorching Bay Beach, Scorch-O-Rama is beachy cafe that dishes tasty brunch classics alongside vintage-styled shakes for a blast from the past. Littered with nostalgia and nerdery, their menu reflects their casual vibe with names like “Beercan Benny” and “Scorch No Harma LLama Meat’s Wrong G”. With dog-friendly outdoor seating, you can enjoy your meal with Fido right by the sea, no questions asked.

Cafe Thyme

Google  rating to date: 4.4/5

Address: 238 Middleton Road, Glenside, Wellington 6037

cafe thyme wellington pet friendly

Image: @harlequinpug

Famed for having the best eggs benedict in Wellington, Cafe Thyme is a renovated 1950s villa with a giant courtyard for furry friends to accompany their pawrents. Tucked next door to the local garden centre Twigland Gardener’s world with plenty of parking spaces, enjoy the standard breakfast fare amongst a beautiful herb garden and flowers.

The Larder

Google  rating to date: 4.8/5

Address: 133 Darlington Road, Miramar, Wellington 6022

the larder wellington nz

Image: @richiemcpaw

A casual suburban eatery that serves up a menu of innovative dishes sourced locally and directly from their close network of growers and suppliers, The Larder has a philosophy of ‘nose to tail eating’. Perfect for those with an adventurous palate (note: the delicious gremolata crumbed lambs’ brain), bring your furry friend along  to their dog-friendly outdoor area and enjoy an unforgettable dining experience at The Larder.

Keeping Your Dog Cool During Summer

With summer here, there’s no better time to treat your pet and yourself to a little R&R getaway. But as the weather heats up, it’s important to remember to keep our furry companions as cool as possible while out and about. Typically releasing heat by panting, this can be inefficient when it comes to protecting them from getting overheated.

We’ve put together our 8 top tips to help keep your pets cool this summer

Tip 1: Freeze water bottles for crate travel

Frozen water bottles will not only cool the overall temperature in the crate down but will also keep your pet nice and cool while they’re travelling in the car. You can also freeze the water in their drinking tray so it melts slowly as the weather warms up, keeping them hydrated with cold water.

Tip 2: Make delicious frozen treats

Looking for a way to occupy and refresh your furbaby? You can freeze their favourite treats to keep them pre-occupied! Easy frozen treats include frozen watermelon, frozen banana bites and frozen dog-friendly yoghurt. You can even freeze peanut butter in a Kong toy or their favourite kibble in a mixture of water and chicken stock in an ice cream tub and let them work away at it.

Tip 3: Place a cooling mat in their corner

Whether it’s on the couch or by the window, you can purchase a cooling mat that activates once your pet lies down on it. The mats usually contain a cooling gel which helps to keep your dog cool by absorbing its body heat and dissipating into the environment. Just make sure you keep an eye on your furbaby when you first introduce it, especially if they’re a chewer.

Tip 4: Get a cooling vest or collar for walks

Using similar technology to cooling mats and beds, cooling collars and vests can also help keep your furbaby cool for a few hours. There are also other varieties that don’t use cooling gel technology, but can be activated by soaking in water and wringing the excess off.

Tip 5: Playtime in the pool

Is your pup a water baby? An ingenious, budget-friendly option is to purchase a kiddie pool, get out the garden hose and fill it with water. Your dogs can splash around in it and even enjoy a bit of a drink, if they’re thirsty.

Tip 6: Safe exercise

We know how important it is to keep your furbaby active and mentally stimulated, even if the sun is beating down outside. Consider taking your dog for a walk in the early morning or late at night when the temperature is cooler and the sun isn’t out. If it’s still too hot, turn the air conditioner on and play a few rounds of fetch down the hallway – that’s sure to get them tired out and ready for a nap once the fun’s over.

Tip 7: A case of cold feet

Since they don’t sweat, cats and dogs regulate heat and their body temperature through their feet and paws. Consider dipping their feet in water to help cool them down.

Tip 8: Bring collapsible water bowls when you’re out and about

Sometimes an occasion calls where you have to bring your furbaby along, whether it’s for a road trip or a quick duck out to the shops. Invest in a collapsible water bowl that you can fill on the go, keeping your furry BFF refreshed wherever you may be.

A Dog Owner’s Guide to Moving from NZ to Australia

No matter whether you’re relocating for work, lifestyle, or a fresh start, moving from New Zealand to Australia is a big decision, and bringing your dog along makes it even more important.

Moving a dog from New Zealand to Australia may seem overwhelming at first, but with our experienced team by your side and our guide to follow, the journey will be smooth and stress-free for both you and your pup! At Jetpets NZ, we’ve helped families relocate their pets safely and comfortably internationally including Australia. See below for our tips on moving your four legged friend to the land down under!

Requirements for Bringing Your Dog to Australia

Although Australia has strict biosecurity laws to protect its environment, economy, health and wellbeing, and security, it maintains a close relationship with New Zealand that makes pet travel relatively straightforward compared to other locations.

To begin with, your dog must be microchipped for identification, and we recommend working with one of our Jetpets NZ partnering veterinarians who are also approved by the Ministry for Primary Industries (MPI) in New Zealand. Your vet will provide the necessary documentation, including an export certificate that confirms your dog meets Australia’s import conditions.

You’ll also need to make sure your pup complies with the Overseas Market Access Requirements (OMARs) – a set of animal health standards for entering Australia. This typically includes ensuring your pet is free of parasites, healthy, and up-to-date on all vaccinations. In some cases, an Owner Statutory Declaration form may be required to confirm ownership and travel details.

Many pet owners choose to partner with a licensed pet transport provider, like Jetpets, to simplify the paperwork, coordinate logistics, and ensure nothing is overlooked. It takes the pressure off you and ensures your furry friend is in safe hands throughout the journey. For some more information on transporting your dog for the move, visit the Ministry for Primary Industries online guide.

What’s Involved in the Journey?

Taking your furry companion from NZ to Australia is one of the easier and straightforward moves we handle! At Jetpets, our experienced pet handlers team manages everything from the travel logistics and flight bookings to arranging accommodation for your pet, providing airline-approved travel crates, offering access to our comfortable pet transit lounge in Auckland , and overseeing check-in and pickup on both ends of the journey.

Our headquarters in Australia is conveniently located near Melbourne International Airport and the government-run quarantine facility in Mickleham, ensuring your pet has a smooth entry into Australia. Lucky for you and your pet, however, most pets traveling from New Zealand aren’t required to be quarantined as long as all documentation is complete and correct. That means in many cases, your dog can be reunited with you the very same day they land in your chosen destination.

Our teams in both countries work together to monitor every step of the journey. We offer travel updates and a great support network, giving you peace of mind while your pooch is being transported.

How to Prepare Your Pup for the Move

Major changes, like flying to a new country, can be just as unsettling for dogs as they are for us. Preparing your pup to feel safe and comfortable throughout their travel journey can significantly improve their experience and help them adjust more easily.

A few weeks before your move, we suggest starting to introduce your dog to the travel crate they’ll be flying in. Encourage them to sleep or relax inside with their favourite toys or a familiar item. This can help them see the crate as a safe space, not something to be afraid of!

Keep your dog’s feeding routine regular in the lead-up to departure, and avoid feeding them right before travel to prevent an upset stomach. Also ensure their vaccinations are up to date and book a vet check to confirm they’re fit for flying as well.

If your doggy tends to get anxious or has specific health needs, it’s a good idea to chat with your vet and reach out to our team for some travel advice.

Helping Your Doggie Adjust After Arrival

Once your dog arrives in Australia, our team at Jetpets will be there to greet them and provide comfort and care. Assuming all the paperwork is correct, there’s no quarantine period for dogs arriving from New Zealand, so you’ll be back with your pal in no time.

We also offer door-to-door pet travel services that include collecting your pet from the airport and delivering them safely to your home. This ensures your initial moments back together after travelling can be positive and enjoyable, without the stress of navigating airport pickups and transport.

Some dogs adjust instantly to their new environment, while others need a few days or weeks to settle in. To help your pup, make sure to keep their usual routines, introduce them gradually to their new surroundings, and continue to give them lots of love and reassurance.

Customer Testimonial

Rizzo travelled from Christchurch, NZ to Sydney, Australia

taking dog from nz to australia“Everything went very smoothly, thanks for all your help throughout the process! I could not have done it without you. Attached is a picture of Rizzo back in Australia once again, after an amazing year-long adventure in New Zealand, now at our new home in Cooma, NSW. I’ve also attached a pic of her kayaking on Lake Wanaka in NZ just before we left. Thanks again” – Candice

Jetpets Makes Pet Travel Between NZ and Australia Simple

Whether you’re planning or already beginning your journey, we’re here to guide you through the process. From vet checks to flights and reunions, Jetpets take care of it all – so you and your puppy pal can focus on the adventure ahead.

Contact us to learn more about moving your dog from New Zealand to Australia.

Best Dog Parks in Auckland, New Zealand

Have you and your pooch pal just moved to New Zealand or planning to relocate your pet to Auckland in the near future? Moving is an exciting and fun time, and we want to make sure your dog gets to experience all the best new sights, sounds and smells that Auckland has to offer. Let your four-legged furry companion meet and play new doggo mates while you soak in the fresh views.

Top 5 Dog parks in Auckland

1. Meola Dog Park, Western Springs

meola dog park auckland

Image: nzherald.co.nz

Meola Reef Park is the only fully fenced, year-round off-leash dog in central Auckland. Featuring lush green terrains and bush area, this park is a popular spot for dog owners. Plenty of parking is available and your dog will have a good old time romping around with other furry visitors. For more information on Meola Reef Park, click here.

2. Auckland Botanic Gardens, Manurewa

auckland botanic gardens dog friendly

Image: Your Life with Dogs

One of Auckland’s most beautiful gardens, the Auckland Botanic Gardens is a botany fan’s paradise with duck ponds and boardwalks. There is an off-leash area at the northern area of the Gardens where your dog will be permitted to roam free and frolic to their heart’s desire. For more information on Auckland Botanic Gardens, click here.

3. Craigavon Park, Green Bay

dog friendly craigavon park auckland

Image: Bark Bag

A diverse landscape that’s wonderful for doggos and their human parents alike, Craigavon Park features tons of large grassy areas for romping around and even a small stream for fans of the water. Challenge your pup with the dedicated agility course, which is sure to tire them out at the end of the day. For more information, click here.

4. Bomb Point, Hobsonville

bomb point hobsonville dog friendly auckland

Image: Bark Bag

Boasting a rich military and aviation history, Te Onekiritea Point (Bomb Point) now has a fully fenced off area for pooches to run around freely, off leash. For more information, click here.

5. Onehunga Bay Reserve

onehunga bay reserve dog friendly auckland

Image: Auckland Unleashed

A terrific place to take your pup for a run and a swim, the Onehunga Bay Reserve features a lagoon that’s separated from the sea, keeping the water calm for first-time swimmers. Bordered by large grassy area and accessible via a gentle walkway, this is a fantastic off-leash option for dog owners. For more information, click here.

Dr. Angus’s Tips for Settling Your Cat into Your New Home

 

tips for settling in your catAt Jetpets, we like to help you make the pet travel process as easy and stress-free as possible for you and your furbaby. However, it’s important to remember that the travel process goes beyond the pick up from the airport or transit lounge, your furbabies will still need some time to get used to their new home and the new sights, smells and sounds that come with it. This is especially true for cats, as they are creatures of comfort and can take longer to acclimatise when compared to their dog counterparts.

We’re very fortunate to have expert in-house vets at Jetpets and we’ve asked Dr. Angus for his advice and top tips when it comes to helping your cat settling into your new home.

 

Phase 1: ‘Safe Mode’

Cats are usually quite bonded to their home territory so tend not to appreciate the time, expense and effort that you’ve gone to in relocating them with you – not initially anyway… Once they leave their established home most cats will go in to ‘safe mode’ whereby they will ‘lay low’ and ‘sit tight’- as in they will retreat to the back of their travel crate and maintain a low body and head posture to try and remain as ‘invisible’ as possible; this is a natural self-protective response employed by cats. We should, however, mention that there is a small cohort of outliers among the cat population who are a bit more outgoing; these are the ‘confident’ cats who will be at the front of the crate looking for any attention they can get. Having said that; the following advice applies to all cats.

cat safe mode

Image: @exoticblume

On receiving your intrepid feline adventurer (or bag of nerves – whatever the case may be) on arrival either at the airport or if they are delivered to your doorstep the most important thing to remember is, no matter how much you want to give them a reassuring scratch around the ears,
do not under any circumstances open the crate in an uncontained area. A cat that escapes in an unfamiliar area, no matter how friendly/easy going/dog-like they are normally is very likely to bolt and may be lost forever.

 

Phase 2: Allocate a ‘Safe Room’

So, once you’ve got them to their new home; it’s best to allocate them their own room for starters – preferably one without hiding places behind heavy electrical devices like fridges and washing machines.

In this room you’ll need at least one good-sized litter tray filled with their preferred litter (if they have a preference) and at the opposite end of the room a bowl of clean water (preferably bottled water – some cats may not initially drink tap water that tastes ‘different’ due to chlorination, different pipes etc.) and a selection of their favourite food – we’re talking the expensive stuff here; prawns, salmon, venison – you’ve spent enough to cover a business class airfare on them so you may as well splash out on some business class tucker too. Your cat will of course reciprocate (OK, punish you) and expect you to eat beans on toast for a few weeks.

cat eating

Image: @exoticblume

Also, in their initial ‘safe room’ you’ll need a comfortable hiding place such as an igloo. You may be able to use the travel crate as this hiding place but first check that the Stay Dry mat hasn’t been soiled – turn it over to check for any tell-tale marks on the underside as it will, as given away by the name, be dry on top. If need be tip out the bedding from the crate and replace it with clean bedding.

Highly recommended for the ‘safe room’ is a Feliway plug-in diffuser, this will help indicate to your cat that this is a safe area and help them to settle/calm down more quickly.

It’s best to open the crate in the ‘safe room’ and let your cat come out of their own accord – most will within a few minutes but a few may need a little coaxing. Most cats will then carry out a ‘sweep’ checking for the presence of any other cats – in other words this is the first stage of establishing their new territory. They may vocalise while undertaking this sweep and may want to jump up onto any high surfaces such as cabinets, shelves etc. to get a better view of their surroundings.

Once they’ve established that the area is theirs and theirs alone then they will begin to relax and possibly even come and say hello to you (and check that you haven’t been cheating on them with any other cats during their absence…). Once you’ve reached this point you can leave them to relax further in their new bit territory by giving them some peace and quiet and time to have a bite to eat and use the tiger-latrine.

Phase 3: Time to Explore

cat hiding

Image: @exoticblume

Sooner or later there will be a request to have a look through the door and find out what’s in the next room. If you’re happy to, and provided all exits are closed, you can let them through and they will then repeat the process of checking that they have exclusive rights to this new bit of territory.

You can then progressively introduce them to as much of their new home as they feel comfortable being introduced to. But remember always ensure that all outside exits are closed!!

You do not want to let your cat out into the open until you are completely confident that they are well established in and bonded to their new indoor territory. There is no hard and fast rule as to how long this establishment or bonding takes (some people say two weeks others say up to six) as it very much depends on your cat’s individual temperament. Ultimately you need to be confident that they have established their indoor territory as a safe place where if they are outside and something scares them then then their automatic response is to retreat to the house.

Phase 4: Out and About (this only applies to cats who are not indoor-only)

Most cats will pretty quickly in the first couple of days after arrival in their new home begin to show an interest in the outside world and begin to ‘ask’ to go outside – it’s best to take a conservative approach to this and don’t give in to them too soon until you are comfortable that they will come back to the house rather than launch into an epic journey to try and return to their previous home.

When you do let them out for the first time this is best done under close supervision letting them explore in, preferably, an enclosed area and only at ground level few minutes or until they start looking to jump or climb before returning them inside. You can then repeat these supervised
outings for longer periods of time and always make sure that there is a clear way back into the house through an open door. Cats do not understand or respect roads and traffic so you always need to be aware of busy roads if they are nearby.

cat outdoors

Image: @exoticblume

A good time to let your cat out for the first time is prior to a meal. Initially you can take them back in and feed them and then once they’re more relaxed outside put their food out just inside the door and allow them to come in under their own steam. Once your cat has explored your
immediate garden and has chosen a ‘favourite spot’ where they are comfortable sitting and watching the world go by, and will come in for food when called, then you can at last consider your cat’s relocation a success.

But always remember with all cats that curiosity will often lead them further afield; this typically occurs during hours of darkness so it is recommended to keep cats indoors at night both for their own safety and to mitigate impacts on local bird and wildlife populations.

Helping Your Dog Settle Into Their New Home in New Zealand

Jetpets Resident Vet Dr. Angus provides his top tips to help your dog adjust to your new home in New Zealand

One of the questions we are asked most often after a pet arrives is, “Will my dog be okay after the journey?”

After many years of helping pets travel, we’ve learnt that dogs are remarkably resilient. Our favourite part of the pet travel journey is seeing pets reunited with their family after their flight. The excitement of seeing a familiar face often outweighs everything that came before it. Once your fur-family member is back with the people they know and love, most dogs settle far more quickly than their owners expect.

That doesn’t mean the adjustment happens overnight. A new home brings unfamiliar smells, different routines and a completely new environment to explore. Just like people, every dog responds differently to change.

The good news is that there are a few simple things you can do to help your dog settle in and start enjoying their new home.

Give Your Dog Time to Adjust

One thing we often notice at Jetpets is that owners are usually more worried than their dogs.

Some dogs will confidently explore every corner of their new home within minutes, while others will stay close to their family until they feel comfortable enough to venture further. Both responses are completely normal.

Rather than encouraging your dog to investigate everything at once, let them settle at their own pace. Give them time to take in the new sights, smells and sounds without feeling overwhelmed.

Remember, the biggest source of comfort for your dog isn’t the house itself. It’s being back with the people they know and trust – you!

Keep Their Routine As Familiar As Possible

While your surroundings may have changed, your dog’s daily routine doesn’t have to.

Dogs thrive on consistency, so maintaining their usual feeding times, walks, play sessions and bedtime routine can help provide reassurance during a period of change.

Familiar items such as their bed, favourite toys and blankets can also provide comfort while they adjust. These familiar scents help create a sense of security, even when everything else feels new.

At Jetpets, one of the most common pieces of advice we give families before they collect their pet is to focus on routine first. Once your dog understands that their favourite people, meals and daily activities haven’t changed, settling into a new home often becomes much easier.

Make Safety Your First Priority

There’s always plenty of excitement when your dog arrives home, but before they start exploring, it’s worth taking a few minutes to make sure your property is secure.

Check that fences are intact, gates close properly and there are no gaps or areas where an adventurous dog could escape. If you’ve moved somewhere with neighbouring dogs, busy roads or larger outdoor spaces, think about how your dog will safely explore these areas over the coming days.

When pets move to a new home, there’s a chance that if they get out, they won’t be able to find their way back. A CareTag gives an extra, high-tech layer of safety as your pet transitions to their new home and is exclusive to Jetpets. Why choose a Caretag over anything else?

  • Each CareTag has a unique QR code which anyone with a smartphone camera can scan (no special app required).
  • Your pet’s finder will be able to see critical details about your pet, including your contact information, but also urgent health alerts that the person should know (e.g., your pet requires insulin or has a severe allergy).
  • When your CareTag is scanned, you receive the finder’s GPS location and contact information.

Taking a few simple precautions now can help avoid unnecessary stress later. If you would like more information on Caretag’s please speak to your Jetpets Pet Travel Consultant.

Keep Your Dog on a Lead While They Learn

Their New Surroundings

This may sound obvious, but it’s one of the most important pieces of advice we can give.

Even if your dog has excellent recall, everything around them is unfamiliar. New smells, different walking routes and the excitement of a new environment can all be distracting.

One of the few moments that still gives our team butterflies is seeing an excited dog in an unfamiliar car park after collection. We always recommend keeping your dog safely on a lead from the moment you collect them until they’re comfortably settled into their new surroundings.

Giving your dog time to learn where “home” is before allowing them off lead is one of the simplest ways to keep them safe.

Visit Your Local Veterinarian

Once you’ve had a chance to unpack and settle into your new home, it’s a good idea to introduce yourself to your local veterinarian.

Your vet can update your dog’s microchip details, recommend any preventative treatments that are appropriate for your local area and make sure vaccinations are up to date.

Even if your dog is perfectly healthy, establishing a relationship with a local clinic before you need one gives you peace of mind and ensures support is close by should you ever need it.

Remember That Every Dog Is Different

One thing we have learnt over the years is that there is no single “normal” when it comes to helping dogs settle after a move.

Some will behave as though they’ve lived there forever. Others might take a few days to relax and find their confidence.

Be patient, keep their routine consistent and give them plenty of reassurance. In most cases, you’ll soon start to see them exploring more, playing more and settling into family life just as they always have.

Helping Families Start Their Next Chapter

From helping families prepare for travel to welcoming pets on arrival and providing advice for those first few days at home, we’re here to support you throughout your relocation journey.

Seeing dogs reunited with their families is one of the most rewarding parts of what we do. Knowing they’re safely home and beginning to settle into their new surroundings is exactly why we love helping pets travel!

Whether you’re relocating within New Zealand or planning an international move, our experienced team is here to help make every stage of your pet’s journey as smooth, safe and stress-free as possible.

Clove and Cassia Join Dash at Wellington Zoo

Wellington Zoo supports Save the Tasmanian Devil Program to help save Tasmanian devils from extinction in the wild due to the Devil Facial Tumour Disease (DFTD). DFTD is a contagious and fatal cancer in Tasmanian devils which is characterised by the appearance of tumours in and around their mouth, face, and neck. Since DFTD was first recorded in 1996, there have been local population declines of up to 80%.

The Save the Tasmanian Devil Ambassador Program was designed with the aim of placing suitable Tasmanian devils into world-class zoos as ambassadors for their species. Through this program, Wellington Zoo cares for three Tasmanian devils- Dash, Clove and Cassia.

Clove – Image: Wellington Zoo

Jetpets was fortunate enough to look after Clove and Cassia’s move from Tasmania to their new home at Wellington Zoo and will continue to assist with their future transport needs.

On their way to Wellington – Image: Wellington Zoo

Making new friends

When Clove and Cassia arrived at Wellington Zoo from Tasmania, they had to undergo a brief period of time in Quarantine. Once they were cleared from Quarantine, introductions to Dash who was already at the Zoo began. Thankfully, they hit it off and Dash, Clove, and Cassia now all live in the same habitat together.

Cassia – Image: Wellington Zoo

Clove – Image: Wellington Zoo

While Clove is much more confident and adventurous, Cassia is shyer and more reserved and despite this, they have formed a close bond and will always sleep in the same den next to each other. Dash who has been at the Zoo longer, remains the most independent of the three devils, often challenging Clove for their favourite food which includes wallaby and a variety of different meats.

However, the three of them have been spotted sleeping next to each other in the same den on a few occasions, which is very positive!

We look forward to transporting more Tasmanian Devils in the future

“Jetpets were an absolute pleasure to deal with and made the whole process of transporting Clove and Cassia from Tasmania to Wellington a straightforward and smooth process. They took great care of both the Tasmanian devils and Wellington Zoo staff travelling with the devils to ensure Clove and Cassia arrived safely at their new home at Wellington Zoo.” – Wellington Zoo

Meet Orana Wildlife Park’s Newest Bachelor

Tostada, the very handsome Spider Monkey

He’s 8kg of fur and muscle, dark and handsome (not so tall) and he’s already working his magic on his four new girls.

Image: Orana Wildlife Park

Jetpets was proud to assist with Tostada’s transferral from Hamilton Zoo to Orana Wildlife Park last week, as part of the managed regional breeding program for this endangered species. He’s settled in well to his new surroundings and has been fully introduced to Orana’s four female monkeys today. The females gave a very warm welcome to their new male, which led to a speedy full introduction.

Exotic Species Manager, Rachael Mason, says: “he is a lovely boy. He and the girls are really cute together – we’ve seen lots of grooming each other which is a great sign.”

Image: Orana Wildlife Park

Naturally, Park staff are hopeful of hearing the pitter patter of small monkey feet in the future – the last monkey born at Orana was in 2005.

Habitat loss is one of main reasons spider monkeys are endangered.